Service Level Agreement Document Template

You can also document workflows for ALS management in your existing processes. B too! An ALS would focus solely on measuring the performance and quality of service agreed upon by both parties and could be used as a measurement instrument under the contract. The service levels themselves can be determined on the basis of various factors, for example.B. a service provider can offer online credit audits to its customers. A level of service in the contract may indicate that the online service must be 99% operational in a given month, or that it must provide the requested information 3 hours after a request, etc. But stay first, because I`ll show you other examples of ALS models that could help you work… As a supplier, you need to ensure that ALS is regularly audited and managed to ensure that both parties are satisfied. With this checklist template, you can create SLAs from scratch and manage them over time! You can also use Google Docs. There are other benefits associated with using Google Docs, including the ability to simply share the document with members of your organization or with other organizations involved. This makes it much easier to consult ALS licenses and/or signatures. You may even have thought about creating a brilliant SLA model yourself, but you`ve realized that creating alS isn`t an easy task. ArubaCloud is a cloud solutions company, as you can see in your name.

They offer cloud-based services to a large number of customers, which means they need SLAs for every new customer they work with. Before you subscribe to an IT department, ALS must be carefully evaluated and designed to achieve maximum service value from the end-user and business perspective. Service providers should be mindful of the differences between internal spending and client-focused outcomes, which can help define service expectations. Here you define the responsibilities of the service provider and the customer. SLAs are the easiest to create when you have an SLA model to draw. Include a brief presentation of the agreement on the parties, the level of service and the duration of the contract. For example: Our service level template process is integrated above. (You can also view it by clicking on this link.) This agreement is a service level agreement (“SLA” or “agreement”) between the company name and the customer for the provision of the IT services necessary to support and maintain the product or service. In these form fields, the user may be asked to rate the date, the names of the organizations participating in alS, the services provided, the requirements and responsibilities of the organizations involved, etc.

In an ALS, this covers the volume of work. The service provider lists the activities involved in the implementation of the services, as well as the extent of the service provider`s assistance.